Your trusted Member's Mark Moist Wipes now contain natural cotton fibers for added comfort and softness. Plus, we've added natural botanical extracts to our mild cleansing lotion that contains soothing aloe & vitamin E to help soften your skin. Gentle enough for hands and face. Great for adult care, baby care and growing kids!
We'd been using these for a couple of weeks, around the same time Jasper developed a horrible rash. We had to get a prescription anti-bacterial cream from the pediatrician, even. I figured he needed the sensitive wipes on his tushie, so I switched the Member's Mark Moist Wipes to our generic kitchen supply, which we use for quick clean ups, faces and hands. Around this time, we all developed sinus infections and coughs. I figured it was the time of year. Until Bob pulled out one of the wipes and it had bloomed with colorful mold spores. Obviously, I would NOT have been using these if I'd seen the mold before but once it was visible, it seemed a likely contributor to what I had assumed was seasonal cold and flu symptoms. So I called the 800 number on the back of the Member's Mark Moist Wipes package. "Oh, yeah, we've had a lot of those removed from shelves, you must have gotten an old box." Great. Why weren't there warnings on the package? Why were these still for sale? "You can take them back to the store for a refund." Okay. No apology, no contrition for exposing my family to ickiness and possible infection.
So I took the leftover case of Member's Mark Moist Wipes back to the store. I'd put the offending wipes into a baggie so they could see what was wrong. In case they wanted to warn other families, pull a hazardous product off the shelves, etc. After waiting in line for twenty minutes, I was given a refund. The customer service rep at the returns desk wrinkled her nose at the moldy wipes but said she'd seen them before. And that she still used them for her kids.
I'm not sure what I was expecting*. When I've had consumer issues in the past, it just seems like the companies are more interested when you try and tell them something is wrong with their product. I know Wal-Mart is supposed to be engaging with consumers more through their Eleven Moms program, etc. but I think the lack of interest from their house brands is really disheartening.
Am I over-reacting? Maybe. But when I called Target a couple of months back about some off-tasting Archer Farms peanut butter, the reaction was markedly different. They encouraged me to discontinue using the product, wanted batch number info so they could check up on other complaints, and immediately sent me replacement coupons for the product and other items from the brand. I even received a follow-up letter to rate my satisfaction level. I don't expect companies to kiss my butt but it would be great if they all seemed to care, at least a tiny bit. Especially when baby products are involved!
Kim over at Hormone-Colored Days is questioning Wal-Mart's public outreach skills today, too. WTF, indeed.
* (update) I wrote about this because I thought it was pertinent, that other parents who read my blog may very well shop at Sam's Club and be seduced by the low price of the Member's Mark Moist Wipes. I am happy that you all are just as irritated by the ambivalence of the company in dealing with a potential health hazard but I meant this as an example of a problem I see in many, many retailers these days and not as a diatribe against Sam's or Wal-Mart. While I would certainly entertain piles of gifts from either entity, I have no desire to bilk them out of any money because of this troubling incident or to get them to pony up for my pediatric co-pays. I have had plenty of good shopping experiences at both with no health problems resulting from either. I just wish their method of dealing with this was less lackadaisical. And if they wanted to hook me up with a front-loading washer and dryer or sponsor me for BlogHer or Mom 2.0, I wouldn't say no. But I will probably steer clear of their baby products, regardless.